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Terms & Conditions that protect your account and payouts

When you open an account with us, these terms shape how we handle your deposits via DANA, OVO, GoPay and QRIS, verify your withdrawals, and keep your data…

Account verification in minutesWithdrawal approval within 24 hoursDANA, OVO, GoPay and QRIS supportLive support 09:00–23:00 WIB daily
gori77 Terms & Conditions that protect your account and payouts
WE'RE HERE TO HELP

How to reach us about terms and your account

Team online

Live chat

Open a chat in your account lobby between 09:00 and 23:00 WIB daily. We answer questions about your balance, withdrawals and term disputes in minutes without leaving your browser.

Email support

Send any written question or dispute to our support team. We read every email within 4 hours during business hours and respond with a detailed answer or next step by end of business the same day.

Account settings

In your account menu under Security, you can view the terms you agreed to, see your payment history, and request a data download. Any changes to these terms will be announced in the lobby news feed.

YOUR DATA AND SAFETY

How we protect your information and account access

Deposit and withdrawal verification

Every withdrawal is checked against your account history and payment method. We confirm your identity once at signup via phone or email, then keep that verification on file so withdrawals process faster.

Payment data handling

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end and stored on secure servers. We never share your payment method with third parties. If you change your withdrawal address, we verify the new method before allowing transfers.

Cookie and session security

We use session cookies to keep you logged in while playing. Cookies expire when you close your browser or log out. You can clear cookies anytime in your browser settings without losing your account balance.

Data retention and deletion

We keep your account data as long as your account is active. If you close your account, we retain transaction records for 7 years to comply with local law. You can request a full data download anytime.

Account access and disputes

Only you can access your account with your username and password. If you forget your password, we verify your identity via the phone number or email you registered with before resetting it.

How to request changes

Contact our support team via live chat or email to update your personal details, change your payment method, or request a copy of your agreement and transaction history. We process requests within 24 hours.

Your questions about terms and account rules

We ask for your full name, date of birth, email and phone number. We use these to verify your identity before your first withdrawal. Players in Medan and Semarang follow the same rules. You'll also choose a username and password, which only you should know.

No. Your DANA, OVO, GoPay or QRIS account must match the name on your gori77 account. If you try to withdraw to a different person's payment method, the transaction will be rejected and your funds returned to your account balance.

Use the 'Forgot password' link on the login page. We'll send a reset link to your registered email within 2 minutes. If you suspect unauthorized access, contact live chat immediately—we can freeze your account and review recent activity with you.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 1–4 hours after we approve your request. Approval itself takes up to 24 hours. Bank transfers may take 1–2 business days. We'll send you a status update via email each step.

Yes. Go to Account Settings and select 'Close Account'. Any remaining balance will be held for 30 days so you can reopen. If you don't return within 30 days, we'll process a withdrawal to your registered payment method minus any pending disputes.

We keep transaction records and verification data for 7 years to comply with local law. Your personal email and phone are deleted after 90 days. You can request a full export of your data anytime via the support team.

Contact support within 14 days of the transaction. We'll pull your payment records and transaction logs. If a deposit failed but money left your DANA or OVO account, we'll request a reversal from the payment provider. Refunds typically arrive in 3–5 business days.